Mission/Purpose of the Job

As a Field Service Technician you are our brand ambassador and our face towards our customers within the Ireland region. Your main responsibility will be to provide best-in-class field service and support at our customer sites, and represent our pioneering brand. You will carry out repairs and maintenance on industrial equipment: acquisition of assignments, perform leakage testing and troubleshooting at customer site.

Reporting into the Service Manager for Ireland, you will be empowered to make a difference whilst also given the support and opportunity to develop your skills.

Responsibilities include;

• Delivering the best service at customer locations - including all service activities from repairs through to leak testing as well as preventative maintenance

• Proactively build-up customer relationships and identifying business opportunities whilst being on site so we remain “First in mind- First in choice”

• Providing technical support in the form of troubleshooting either by phone, email or on site – keeping the customer informed at all times

• Sharing lessons learnt to enhance personal knowledge, promote knowledge-sharing and to foster teamwork and collaboration amongst colleagues

• Work according to the company's safety guidelines 100% safety 100% of the time

Skills / Knowledge / Experience

What we expect from you:

Essential

• Advanced certificate in a science or engineering related subject

• Experience of CAD software (SolidWorks)

• Willing to travel to customer sites and to our onsite workshop in Wexford

• Able to build strong relationships with customers

• Comfortable in F2F interactions with the customers and service minded

• Able to work autonomously with a solution focused mindset

• Shows initiative, agility and integrity - open and approachable

• Customer orientated and reliable

• A full clean drivers licence

Nice to haves:

Bachelor university degree (Level 7) preferable but not essential

• Some professional experience as service technician ideally in vacuum technology desirable

• Technical expertise, combining mechanical and electrical components

• Technical and application knowledge, ability to constantly learn and develop

• Excellent communication skills to work at all levels within an organization

What you can expect from us?

• Interesting work – no two days will be the same

• A friendly, family-like atmosphere with a great team of people

• Plenty of opportunities to grow and develop

• A culture known for respectful interaction, ethical behaviour and integrity

• Potential to see your ideas realized and to make an impact

• New challenges and new things to learn every day

• Access to global job opportunities

• An excellent remuneration & benefits package

• Flexibility

• A workplace for everyone – we know that diversity and inclusion help us understand our customers needs and strengthen employee motivation, productivity, innovation and results.

An attractive salary

Bonus

Pension

Company Van

Contact Gemma Hayes Recruitment Now to Apply for This Job